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Is this really what you meant?
October 9, 2007
Garry Snook, CEO/Founder
One Performance Way
Chapel Hill, NC 27514
Dear Mr. Snook,
I recently purchased a pre-owned Travel Trac CenturyV Fluid+. While searching for the owner’s manual I discovered that it might have been recalled. I contacted your customer service department. Enclosed is the whole exchange, but here is the bottom line.
Performance agrees the product is potentially defective.
Because a defective product might cause injury or perhaps even death you issued a recall in conjunction with the CPSC.
The fix is a simple set of user installed parts which you have available as a kit, but...
Is this really what you want your customer service department to be saying?
Epilog: They sent the part.